Ways to Connect

MAPFRE is committed to helping policyholders facing difficulties as a consequence of the COVID-19 pandemic.

If you have any questions or concerns regarding your insurance policy or billing, please contact our team to discuss how we can help. We are open Monday through Friday, 8 a.m. to 5 p.m.


Report a Claim
Reporting a claim online is the fastest way to get your claim processed. You may also file via phone. To file a claim, you will need your policy number, plate number (if applicable) and incident date.

Digital Appraisal Option
The swiftest, most convenient way to resolve your claim is to take advantage of our ePICS® digital appraisal programs for drivable autos and minor home damage. With this app-based appraisal option, you won’t need to schedule an in-person appraisal. Your claim representative can help guide you through this option.

Convenient Claim Repair Programs
Additionally, you may utilize MAPFRE’s concierge claims programs to expedite your repair with guaranteed work through a network of carefully screened, high-quality professionals:

Update a Claim
If you have already reported a claim, and need to provide supporting documentation, you may use our online form to upload files from your phone or computer.

You may also reach our Claim team by calling 1-800-221-1605.


24/7 Payment Options
Easy self-service payment is available on our website, and account creation is not necessary. Just click the “Make a Credit Card/Debit Payment” button on the lower left corner of the page after you choose your state: https://account.mapfreinsurance.com/

Additionally, if you need support, our customer service team is available Monday through Friday, 8 a.m. to 5 p.m.

Policy Updates
If you need to update your address or add/change coverage on a policy, you will need to contact your agent directly as MAPFRE Insurance cannot make these changes.


Work From Home & Family Resources Page
We invite you to visit our online resource page for ideas on managing stress and wellness, working at home, e-learning, virtual field trips for children, and more.