COVID-19 Customer Updates



MAPFRE stands with our policyholders, and is committed to helping policyholders facing difficulties as a consequence of the COVID-19 pandemic.

If you have any questions or concerns regarding your insurance policy or billing, please contact our team to discuss how we can help. We are open Monday through Friday, 8 a.m. to 5 p.m.

COVID-19 Customer Relief

MAPFRE Insurance Staying Home Refund
In an effort to protect each other, and to help stop the spread of COVID-19, we know that many of you are staying at home and driving less. To recognize this change in driving behavior, and to ease some of the financial burden many are experiencing, we are implementing the MAPFRE Insurance Staying Home Refund.

The MAPFRE Insurance Staying Home Refund will credit 15% of premium for two months to all active personal auto policyholders, including motorcycles written on a personal auto policy. The credit will be issued by June 30, and no action is required by policyholders to receive the credit. One combined credit will be issued for both months. A partial credit will be issued to customers active for only one of the months for which we are offering a credit. Personal auto policyholders will be issued a credit regardless of payment status.

• Installment customers: Credit will appear as a line item on your invoice
• Paid-in-full customers: A check will be sent to the address on file

Frequently Asked Questions

Complimentary Delivery Coverage Exception
During this crisis, we will extend coverage for customers whose job responsibilities now include using their personal vehicles to make food, grocery, pharmacy and medical supply deliveries. It is not necessary for our personal lines automobile customers to take any action to receive this benefit, and there is no additional charge.

Flexible Payment Options
We are committed to offering flexibility to policyholders who need special payment options. Please contact our team to discuss how we can help. We are open Monday through Friday, 8 a.m. to 5 p.m.


24/7 Payments
Easy self-service payment is available on our website, and account creation is not necessary. Just click the “Make a Credit Card/Debit Payment” button on the lower left corner of the page after you choose your state:

Policy Updates
If you need to update your address or add/change coverage on a policy, please contact your agent directly as MAPFRE Insurance cannot make these changes.


Report a Claim
Reporting a claim online is the fastest way to get your claim processed. You may also file via phone. To file a claim, you will need your policy number, plate number (if applicable) and incident date.

Digital Appraisal Option
The swiftest, most convenient way to resolve your claim is to take advantage of our ePICS® digital appraisal programs for drivable autos and minor home damage. With this app-based appraisal option, you won’t need to schedule an in-person appraisal. Your claim representative can help guide you through this option.

Convenient Claim Repair Programs
Additionally, you may utilize MAPFRE’s concierge claims programs to expedite your repair with guaranteed work through a network of carefully screened, high-quality professionals:

Update a Claim
If you have already reported a claim, and need to provide supporting documentation, you may use our online form to upload files from your phone or computer.

You may also reach our Claims team by calling 1-800-221-1605.


Work From Home & Family Resources Page
We invite you to visit our online resource page for ideas on managing stress and wellness, working at home, e-learning, virtual field trips for children, and more.

Fundación MAPFRE
In the spirit of our unified approach to managing through this global crisis together, we are pleased to share that Fundación MAPFRE will be donating $2.3 million to support a range of urgent medical and community needs, including the shortage of critical supplies for medical professionals and first responders. This funding is part of a global $38 million aid package by Fundación MAPFRE for medical providers and communities around the world.

Fundación MAPFRE COVID-19 Report
“A Challenge, a Hope” The report focuses on the COVID-19 pandemic and the need for a unified approach to defeat the crisis and protect the health and well-being of people around the world. Click here to view the report


Mask Wearing Dos and Don’ts
Click here to view the infographic


Return to Office Guide
Click here to view the guide